7thb Privacy Policy – Member Personal Data Protection

1 Introduction

7thb is committed to protecting the privacy of every member who uses our platform. This Privacy Policy transparently explains how we collect, use, disclose, and safeguard your personal information when you register and use 7thb's services at 7thb.vu.

By registering as a member or continuing to use our platform, you agree to the terms set out in this Privacy Policy. This document is to be read together with Terms and Conditions us and shall be understood as forming part of your overall agreement with 7thb.

2 Information We Collect

7thb collects various types of information depending on how you interact with our platform. The following are the main categories of data collected:

We only collect data that is strictly necessary for the stated purposes. Sensitive information such as passwords is stored in encrypted form and cannot be read even by 7thb staff.

3 How We Use Your Data

The information collected is used responsibly for the following purposes:

• Account management: To create, verify, and maintain your member account and ensure login security.
• Transaction processing: To process deposits, withdrawals, and all financial transactions on the platform securely and accurately.
• Identity verification (KYC): To meet anti-money laundering (AML) legal requirements and ensure the platform remains free from illegal activity.
• Customer support: To help resolve inquiries, complaints, and technical issues reported by members.
• Platform security: To detect and prevent fraud, unauthorized access, and suspicious account activity.
• Marketing communications: To send promotional information, exclusive offers, and platform updates — only to members who have given their consent.
• Service improvement: To analyze usage patterns for the purpose of improving the user experience and developing new features.

4 Sharing Information with Third Parties

7thb does not sell or trade members' personal information. However, under certain circumstances, we may share your data with selected third parties as follows:

• Payment providers: Payment gateways and partner banks that process your deposit and withdrawal transactions. These parties are bound by strict confidentiality agreements.
• Gaming software providers: Gaming technology companies that provide slots, Live Casino, and other games on the 7thb platform. Data is shared minimally for technical purposes only.
• Identity verification services: Third-party KYC providers that assist in verifying member identities to meet legal compliance requirements.
• Legal authority: When required by law, court order, or a valid request from a relevant law enforcement agency.
• Analytics providers: Analytics tools that help us understand platform performance — data is shared in aggregated form without any personally identifiable information.

All third parties we work with are required to comply with strict privacy policies and are prohibited from using 7thb member data for any purpose other than what has been agreed upon.

5 Data Security

7thb invests seriously in security infrastructure to ensure member data is always protected. The security measures we implement include:

• 256-bit SSL encryption: All data communications between the platform and users are secured with the latest TLS protocols to prevent data interception.
• Two-factor authentication (2FA): An additional security layer for account login that protects you even if your password is compromised.
• 24/7 Monitoring: An automated security monitoring system active around the clock to detect and respond to any threats immediately.
• Internal access control: Only specifically authorised staff may access sensitive member data, and every access is logged for internal audit purposes.
• Secure data backup: Data is regularly backed up to a secure location to ensure service continuity and data recovery in the event of an incident.

6 Cookies & Tracking Technologies

The 7thb platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. We use several types of cookies:

• Essential cookies: Required for core platform operations such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Preference cookies: Saves your personal settings such as preferred language, display theme, and notification preferences so you do not need to reconfigure them each time you log in.
• Analytics cookies: Helps us understand how members interact with the platform so we can make meaningful improvements to the user experience.
• Marketing cookies: Used to display relevant promotions and offers based on your interests and activity on the platform. You can manage these cookies through your browser settings.

You can manage your cookie preferences through your web browser settings at any time. However, disabling certain cookies may affect some functionality of the 7thb platform.

7 Data Storage & Retention Period

7thb retains members' personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account remains active and for a minimum of five years after account closure for legal compliance purposes.
• Financial transaction records: Retained for seven years in accordance with applicable Malaysian tax and financial legal requirements.
• Support communication logs: Retained for two years to allow reference in the event of a dispute or claim.
• Session data & technical logs: Retained for 90 days for security and fraud detection purposes before being automatically deleted.

When data is no longer needed and there is no legal requirement to retain it, 7thb will ensure that data is securely deleted or anonymised in accordance with established procedures.

8 Your Rights as a Member

As a 7thb member, you have full rights over your personal data. Please refer to the section Member Rights below for more information on how to exercise these rights. In summary, your rights include:

• Right to access: You have the right to request a copy of all personal data we hold about you.
• Right to rectification: You may request that we correct any inaccurate or incomplete data.
• Right to erasure: Under certain circumstances, you may request that we delete your personal data.
• Right to object: You may object to the processing of your data for direct marketing purposes.
• Right to restrict processing: You may request that we restrict how we use your data in certain situations.
• Right to data portability: You have the right to receive your data in a machine-readable format for transfer to another provider.

9 Children's Data

The 7thb platform is strictly for adults aged 18 and above. We do not knowingly collect or store any personal information from individuals under the age of 18.

If we discover that a child's personal information has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question. Parents or guardians who believe their child has registered on our platform are urged to contact us immediately.

10 Changes to the Privacy Policy

7thb reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any amendments will be published on this page with a clear update date.

For material amendments, we will provide notification via your registered email or an in-platform notice at least 14 days before the amendment takes effect. Continued use of the 7thb platform after the effective date will be deemed acceptance of the updated Privacy Policy.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Live Chat: Available 24/7 directly on the 7thb platform — the fastest way to get a response.
• Support Email: [email protected] — for written inquiries requiring a detailed response.
• FAQ Section: Visit page FAQ us for answers to frequently asked questions about privacy and data security.

We are committed to responding to all privacy-related enquiries within three business days. For full data rights requests under the PDPA, processing may take up to 30 business days.